Privacy Policy

1. Who We Are

Furaha Finserve Uganda Limited operates a financial technology platform that supports purposeful financing through digital products and partner ecosystems. This console is used by authorized Furaha staff or administrators to manage WhatsApp Business communications.

2. Information We Process

• Customer phone numbers used for WhatsApp messaging.
• Message content, template names, template variables, and replies.
• Delivery status, failure reasons, timestamps, and Meta message IDs.
• Contact groups uploaded by authorized users.
• Bulk upload files such as CSV or Excel contact lists.
• Console user account data such as username, role, and activity logs.
• Webhook data received from Meta or WhatsApp Business Platform.

3. How We Use Information

• To send requested or operational WhatsApp communications.
• To manage templates, groups, bulk campaigns, and message history.
• To show customer replies and delivery status to authorized users.
• To protect the console from misuse and unauthorized access.
• To comply with applicable laws, Meta policies, and audit needs.

4. WhatsApp and Meta

Messages sent through this console may be processed by Meta Platforms and WhatsApp under the WhatsApp Business Platform terms and policies. Users should only upload or message contacts where Furaha has an appropriate lawful basis and WhatsApp opt-in or another valid permission to communicate.

5. Sharing of Information

We do not sell personal data. Information may be shared with Meta or WhatsApp to deliver messages, cloud infrastructure providers that host this application, authorized Furaha staff, and regulators or law enforcement where required by law.

6. Data Retention

Message logs, uploads, templates, and audit data are retained only for as long as needed for operational, compliance, dispute resolution, or security purposes. Authorized administrators may delete user accounts, roles, groups, and message-related data where deletion is appropriate.

7. Security

The console uses authenticated access, role-based menu permissions, token-based API authorization, and controlled access to infrastructure services. No system is perfectly secure, so authorized users must keep credentials confidential and report suspected misuse promptly.

8. Your Choices and Rights

You may request access, correction, restriction, or deletion of personal data processed through this console. To request deletion, use the Data Deletion page linked below.

9. Contact

For privacy questions, contact Furaha through the official website at furahafinancial.com/contact-us, or by phone using the support numbers listed there.